Contact support

Support by email

We will do our best to ensure a response within 2-3 business days. fill our support form

Support by phone

As a Dartfish product owner, you receive 90 days
of complementary, person-to-person phone support:

• The support period begins with the delivery of your product.
• Only Dartfish customers are eligible for this service.
• We ensure support of basic technical problems such as installation, camcorder connection, video capture, video clips management and basic help on hardware.

Customers can contact the technical support, Monday through Friday 8.30–11.30am and 13.30-17.30pm CET. We will be able to help you in French, English and German.

After your complementary support period ends, you can still receive personal service from qualified support specialists by email.

United Kingdom

Call technical support at 0845 868 34 66 (3p per minute).

USA & Canada

Flat fee (US$25 per incident)
Call technical support at 404-685-9505 and pay a per-incident fee. This service is charged to your credit card.

Dartfish support agreement I (US$250 per year)
You get a year's worth of unlimited phone support.
Call technical support at 404-685-9505 and pay a yearly fee. You pay any phone charges.
Please have your credit card information ready (1st time), your product serial number and be at your computer.
This is for individuals (see terms and conditions below).

On-site support (US$650 per day)
Have a Dartfish specialist coming on-site. The fee is per day and excludes travel & lodging.
If you want to subscribe to one of these services:

Call us at 404-685-9505, or
Fill and fax the PDF order form
Read the terms & conditions

Other Countries Call technical support at +41 26 425 48 50 (this phone number is based in Switzerland and you'll pay according to international rates).