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How can I make a "DxDiag" diagnostic file?

dxdiag

Dartfish Support asked you to send a DxDiag file to provide information about your computer.

 

Here is how you should do:

 

  • First of all, please connect your camcorder(s) to the computer and turn it/them on.

 

  • Then, click the "Start" menu, and click "Run..."

 

 

  • Type "dxdiag" and click "Ok".

 

 

  • In the new window, click on the button labelled "Save all information".

 

 

  • A "Save As.." dialog box appears. Choose a handy destination (on the screenshot below, the desktop)  and click "Save".

 

 

  • Attach the saved filed to the mail when you answer to Dartfish support.